Garage news
CAT'S INSIDE LINE: VAUXHALL ZAFIRA B AND ASTRA H
This month sees us focus on both the Vauxhall Zafira and the Astra H. Both Griffin emblemed vehicles are derived from the Astra chassis, however, one was a popular hatchback tussling with the Ford Focus and Volkswagen Golf for supremacy, while the Zafira became a staple vehicle for those requiring extra space
The Parts Alliance reveals its 2015 strategy
The Parts Alliance has revealed its plans for 2015 a day after Andrew Page ceased being an associate member
ANDREW PAGE ENTERS A PARTNERSHIP WITH UNIPART GROUP
Andrew Page has announced that it is entering a partnership with the Unipart Group, on the same day it left the Parts Alliance
ANDREW PAGE LEAVES THE PARTS ALLIANCE
BREAKING NEWS: It has emerged that Andrew Page has left the Parts Alliance, only six months after returning to the group.
RMI HAILS SECURITY INFO SCHEME
RMI's IGA bigs up SERMI as a ‘significant step towards having a level playing field'
CAT'S INSIDE LINE: MERCEDES-BENZ E-CLASS
This month sees us focus on the Mercedes E-Class. The saloon has established itself as a key member of the luxury midsized market, alongside other mainstays such as the BMW 5-Series and the Audi A6, with the trio recently being joined by the Jaguar XF
MORE TECHNICIANS ON IGA TRAINING COURSES
The RMI’s Independent Garage Association (IGA) has announced a sharp increase in the number of technicians it has trained over the past year.
How to extract useful info from databases
Mike Owen thinks you may know more about your customers than you realise and has some useful tips on how to make databases work for you
On the line: The first impression counts
John Genge gives some advice on phone manner and how it can improve your customers’ attitude to and confidence in your business